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Privacy Policy
Office Plan understands the importance of keeping your private information secure and confidential.
And we are committed to protecting the Customer’s Personal Information in line with our legal obligations.
The privacy notice below outlines our commitment to keeping information secure, what information is collected and how it is used.
1. Customer information and consent
We only gather personal information about our customers to supply and deliver our goods and services to them.
When you order, we use this information to process and fulfil your order and to notify you about the status of your order. Basic information required for this is:
- Your name
- Shipping address
- Contact number
- Email address
We will use this contact information to send you email or text notifications for your order, abandoned cart reminders, and text marketing offers.
Like all other furniture shops, Office Plan use third-party shipping companies to deliver your order. So we need to share this information with those to complete your order.
2. Consent for information
You acknowledge that consent is not a condition for any purchase.
When you provide your information to complete a transaction, verify your credit card, place an order, arrange for a delivery, That time you consent to collecting it with our website.
We may occasionally send you direct marketing communications and information about our products, exclusive offers, promotional offers or any upcoming sales, etc.
If you wish to opt out of receiving targeted marketing messages, reply with STOP to any mobile message sent from us or use the unsubscribe link provided to you in any of our emails.
3. Credit/debit card details
No card details will be stored in the system after your order has been accepted. We will never collect sensitive personal information without your explicit consent.
The personal information we hold is the minimum required to process your order and is needed to be up to date.
If you find any inaccuracies in the information you have supplied, contact us, and we will amend it promptly.
4. Browser supplied information
Like any other website on the internet, we automatically receive certain types of information whenever you interact with our website.
For example, like all other websites, the system uses cookies, which store information when your web browser accesses any online site.
This stored information helps to improve the shopping experience for the user.
Some minimum user data is collected to communicate with you if you enter a competition, request a newsletter or contact us via the online electronic form.
Occasionally, we may also use this information to notify you about promotions on goods, services or any offers we think you may find valuable.
You can always opt out of any mailing list at any time.
5. Is any information shared with third parties?
No, definitely not. We never consider your data as our asset. So the information collected will never be shared, sold or loaned to any third parties or companies.
The only exception to this is as part of our fraud-checking procedures to help us prevent illegal transactions or whenever required by law.
Any personal information stored or collected by Office Plan is held only by us at our data centre.
6. How do you protect my information?
When you place an order or access your account information online, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
It is also important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.
7. Complaint Handling
Office Plan undertakes to handle a complaint fairly and competently.
We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours. You can contact us by:
email: info@officeplan.com.au
Phone: 03 9386 4566
8. Website Links
We may, from time to time, establish connections with other companies that will enable you to access their website directly from our site. Those links are provided for convenience
However, please note that such third-party sites are not under our control, and we do not contribute to the content of such sites.
When you click through to these sites, you leave the area controlled by Office Plan. We cannot accept responsibility for any issues arising in connection with the third party's use of your data or the site content or the services offered to you by other sites.
9. More about ‘Cookies’
Cookies are alphanumeric identifiers that are transferred to your computer through your web browser to enable online database systems to recognise your browser and your visit to any site.
And on all shopping sites, this provides innovative shopping features, such as wish lists and the storage of items in your basket between separate visits, etc.
Cookies cannot contain malicious code or any ‘computer virus’, so there are no security worries in enabling these in your Internet browser.
Most web browsers are set to automatically accept cookies. The ‘Help’ section of your browser will tell you how to enable/disable accepting cookies, or to notify you every time you receive a new cookie or how to disable cookies altogether if you wish to.
However, having cookies disabled will not allow you to take full advantage of most shopping websites and their innovative features. Therefore, we recommend you enable the cookies.
10. Policy changes
As our internet shopping experience evolves, our policy may be subject to change.
If we decide to implement this, we will post all changes on this page so that our customers are always aware of our privacy policy, including the nature of the information we collect, how it is used, and how it is removed from our system.
Any changes to the policies made by the Office Plan may take effect immediately.
11. How do I unsubscribe from the Information that you provide to me?
It's easy. You can do so by logging into your account online and by updating your preferences.
12. Questions and comments?
Office Plan is committed to protecting your privacy. We appreciate your trust in us to continue to keep your information private.
If you have any questions/comments about our privacy policy, please don't hesitate to email or call us.
Effective - August 2024
