Disclaimer

Service Disclaimer

This service is intended for general informational purposes regarding Office Plan, its subsidiaries, and the products and services we offer.

Office Plan reserves the exclusive right to modify, remove, or relocate any content or functionality associated with this service at its sole discretion and without any prior notice.

Neither Office Plan nor its affiliates shall be held liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages or injury, including but not limited to loss of revenue, allegedly sustained by you or any third party arising from or related to -

- access to, or inability to access the service, products, or offerings.

- use of or reliance on the service, its content, or any of the information or materials available on our website, regardless of the type of claim or the nature of the cause of action.

Terms And Conditions

- Ownership of the goods sold and described herein shall remain the property of Office Plan Pty Ltd until the purchaser has paid in full.

- All written quotations to the clients are subject to our standard terms and conditions and are valid for 15 days unless advised otherwise. 

- Office Plan may change the prices published on the website at any time. Prices of products placed in the basket 'but not paid' are also subject to these changes.  

- Office plan reserves the right to accept or reject your offer for any reason, including the unavailability of any product, an error in the price or in the product description.

- Unless expressed otherwise, all content, materials, information, products and services provided on the website are provided on an as-is and as-available basis.

- All content, material and compilations used to create or support this website, including text, logo, pictures, graphics etc, are reserved by Office Plan or its Licensors.

- By using our site, you indicate that you accept these terms of use and that you agree to abide by them.

Return Policy

- No Exchange if opened, assembled, used or from change of mind unless genuinely faulty and evidence is provided for assessment and approval.

- All Returns will incur a 20% restocking fee of the original purchase price, plus any supplier or third-party fees (like shipping) charged to the Office Plan.

- For any manufacturing fault, Office Plan will gladly replace or fix the item(s) for you, provided you must notify us in writing within 2 days of your receipt of the product.

- No return of goods for reasons, including but not limited to, change of mind, colour variation from screen image or variations in product colour or texture due to elements to an item.

- We do not accept returns for delays in product lead times, delays in shipping, or delays in the supply of your order caused by any reason.

- In case of any accepted return, you will need to ship the goods back to the original warehouse address, and the Buyer is responsible for any return shipping costs.

- No restocking fee will apply to any return for a faulty, damaged or incorrect item sent to the customer.

- No return, no refund and no exchange for any custom-made order.

Order and Cancellation

Please choose carefully or discuss with us before you finalise your order to avoid making the wrong selection or any confusion regarding the size or fitting of the product.

- Once your order is confirmed, meaning you have paid in full, we will proceed with fulfilling the order as finalised.

- We do not refund for reasons including but not limited to changing of mind, ordering the wrong items or changes in customer requirements.

- We cannot cancel the order for a request due to delayed lead times, delays in shipping, or delays in the supply of your order due to any reason that is out of our control.

- Any stock held over a week but later order was cancelled, will incur a 20% restocking fee of the original purchase price, plus any third-party fee charged to the Office Plan.

- We reserve the right to cancel any order, products, or services for any reason whatsoever.

- No cancellation for any custom-made order under any circumstances.

Transit Damages

Very rarely, but unfortunately, products may get damaged in transit.

- If you notice any product damage after it has been shipped to you, please take photos clearly showing the damage and email them to us within 2 days of receiving your shipment.

- If we are notified later than 2 days after you receive the products, we will not be able to honour the claim.

- If the product was damaged in transit, depending upon the circumstances, we will offer a repair, compensation, replacement, or refund to the client.

Product Issues

If your product arrives with any issue or manufacturing fault, please contact us at info@officeplan.com.au within 2 days of delivery, as advised before and provide us with a description with clear photos of the fault or issue you found.

- Where the genuine fault has been identified, Office Plan will replace, repair, or send you the replacement parts, provided the identified defects have arisen solely from faulty materials and/or workmanship on the part of the manufacturer, and this will be the limit of Office Plan's liability to any faulty products.

- In case of any return resolution, the Return must be sent to our warehouse in its original packaging. If we receive products without the original packaging, we will not accept the return.

- Colours may vary for the same product but from different batches. So we cannot guarantee that any subsequent order after a long time gap will fully match to your previous order.

- Office Plan will not accept responsibility for any products that have been damaged as a result of mistreatment, tampering, inattention, modification, interference, and/or malicious damage.

Service Call

Please provide the relevant details for any service call. We require the following information to process your request:

- Description of the fault or about your concern

- Copy of the original Invoice supplied

- Photo of the complete furniture item

- Photo of the fault or damage

- Photo of OP Label if available

Warranty

Any damaged or defective products found at the time of delivery and installation (or soon thereafter) may be covered under warranty under Australian Consumer Law.

Please do not assemble any damaged product, as this may void the warranty. Contact us within 2 days of delivery with clear Photos of the damage and a detailed description for all claims.

Warranty duration and conditions may vary from product to product. Please find the specific warranty terms applicable to your product on the product page online.

Office Plan’s warranty is a structural warranty covering only manufacturing faults and defects. It will not cover general wear and tear or any damage caused by the user.

We cannot warranty products for use under all circumstances. The warranty does not cover:

- Misuse, neglect or abuse of the goods.

- Minor cracks, scratches or superficial blemishes.

- Damage is caused as a result of general wear and tear.

- Damage caused by improper storage, such as under direct sunlight or by moisture, etc.

- Variations in paint over time, including discolouration, scratches, bubbling, and fair wear and tear.

- Any use of toxic cleaning products that are not specifically recommended for the product type.

- Shipping and delivery costs.

- Modified goods by the user.

- Incorrect assembly by the user.

- If the damage is to the packaging only.

- Ex display items or products purchased under clearance

- Non reported issues that have escalated from minor to major.

- If the damage is to the external packaging only when received.

- Replaceable parts and optional accessories e.g. feet, screws etc.

- Transportation costs for goods picked up from the store or warehouse.

We honour warranties subject to these terms:

- Office Plan, at its discretion, may repair or replace any goods due to faulty workmanship or materials, provided that such goods may have acceptable variances.

- The customer has not repaired or undertaken to repair the goods without the prior authorisation of Office Plan, nor altered the goods in any way.

- Customers are required to return the defective product to the place of purchase at their expense for repair to be covered under warranty.

- In some cases, wherever it's fair and reasonable, Office Plan may agree to conduct repairs at the customer's premises.

- The customer has used and maintained the goods in accordance with the manufacturer’s recommendations.

- And their failure is not the result of incorrect use or poor maintenance by the customer.

- The customer has ensured reasonable, appropriate, and acceptable use and maintenance.

- The Office Plan is being given access to the goods for the purpose of inspection and rectification of any claim.

- We expect the client to always use the product for its intended purpose and exercise judgement and caution when using it.

- The customer acknowledges that it has not relied upon any advice given by Office Plan or their employees in relation to the suitability for any purposes of the goods.

- The customer agrees that all claims for warranties are decided at the sole discretion of Office Plan.

Payment Terms and Conditions

- For all high-value orders, to protect our customers, we will ask for additional verification before we can accept your order.

- We do not store any of your credit card or bank details after the payment is cleared and your order is processed.

- Unless Office Plan shall otherwise agree, payment for goods and services must be made in full prior to dispatch.

- Payment by bank transfer is preferred to avoid the surcharges.

- Payments by bank transfer are not made until the payments are cleared.

- Visa and Mastercard will incur a 1.2% surcharge on the total amount.

- AMEX card payment will incur a 1.3% surcharge on the total amount.

- PayPal payment will incur a 1.2% surcharge on the total amount.

- We may or may not accept a purchase order.

- We do not accept cheques.

Overdue Accounts

- All accounts will be considered overdue after 7 days of the delivery of the goods.

- Any overdue amount will bear interest at the rate of 5% per month from the date it becomes overdue until paid.

Recovery

We would never like that, but should it become necessary for the company to institute legal action for recovery of any amounts due to it by the customer, then the customer specifically acknowledges and agrees that it shall be liable to the company for all legal costs incurred by the company on a solicitor and own client scale.

Delivery and Shipping

- Melbourne suburban ground floor delivery starts from $50

- Metro CBD, Shopping malls or any upstairs delivery is extra

- Pick up from Warehouse or Preston is free (email or call for details)

- Interstate shipping is available – Please enquire at info@officeplan.com.au

- A redelivery fee will apply if the customer was absent to accept the delivery on the due date.

- Interstate shipping is quoted for a business address only. Please advise if your address is residential.

- Orders placed online are usually dispatched or can be picked up from the warehouse within 3 -10 business days.

- Any standard delivery is a single-person delivery service to the ground floor.

- Drivers reserve the right not to attempt any unsafe, circular or narrow staircase delivery.

- Please be advised that for heavy and bulky items, the driver may need the customer's assistance.

Interstate Shipping

- We do use all the major shipping companies in Australia for the delivery of our products.

- We ship to most addresses in the Australian mainland. All products that are in stock are dispatched as soon as possible.

- Shipping timeframe is indicative only and always provided by the shipping companies, over which we do not have any control.

- Sometimes, shipping time may vary because of unforeseen external factors like weather. We expect the customer to understand that.

- Once products are dispatched from our warehouse, shipping time is approximately 5 – 7 business days for Metro areas and to major towns.

- Shipping to any regional areas may take up to 10 business days. Please email us with your postcode to get the shipping quote for your area.

- Please be aware that if your order contains multiple products, the products may ship from different locations and may not arrive at the same time.

- We reserve the right to reschedule delivery due to unforeseen circumstances. We are not liable for any consequences or losses due to delivery delays.

- Cancellation or rebooking of delivery requires 48 business hours' notice and is subject to approval. But not guaranteed, and may incur an additional fee.

- This is a standard industry practice that - Deliveries are made to the ground floor entrance of your premises, and the customer manages thereafter.

- We may not deliver to certain locations due to high cost or a higher risk of damage. In that case, you can arrange your own delivery service.

- We can provide Palletising only by request for those items or any other flat-packed and boxed items. A $50 per pallet charge will apply.

- Some oversized items, like a Boardroom table or any fragile item, cannot be shipped interstate. Please enquire before your purchase.

- All deliveries take place during standard business hours. Deliveries outside business hours may incur an additional charge.

- All shipping quotations are for B2B delivery only. Extra charges apply to Residential delivery by the shipping companies.

- Your request for 'Authority to Leave' goods outside in your absence waives our liability for any loss, theft, or damage.

- Customer must carefully inspect the goods for any visible damage before signing the POD receipt. 

- Any redelivery and redirection will incur additional charges for the customers.

Shipping Costs

Shipping costs are non-refundable as we utilise third-party couriers.

Storage of Goods

We do not offer the storage of goods at our place after the confirmation of arrival. 

We may have limited space and resources to manage that for our customers.

So, goods must be collected within 2 weeks after that notification. Or there will be a 5% additional charge per week for the storage.

Assembly

Almost all the commercial furniture products come as flatpacks and need to be assembled on site - except a few steel products and custom made orders.

- We do provide assembly services in the Melbourne Metro area. Please be advised that assembly should be requested at the time of ordering to avoid any unnecessary delay.

- Assembly charges depend upon the number of items included in the order and the complexity of the assembly and can be different for two similar amount orders.

- Assembly for the visitor chair is $10, the Task chair without arms is $15, and Chairs with Arms or headrests are $20 or with both is $25 each.

- Minimum assembly charges for furniture items start from $20.

- Please note that some of the products may not have assembly instructions inside the box from the manufacturer.

Lead Times

- Lead times are displayed on the Office Plan website, and those timeframes are typically advised in days or weeks.

- Lead times are indicative only. Whilst we make every effort to ensure that they are accurately displayed, there may be variations between the actual and displayed timeframes.

- These variations can be due to holidays, supplier delays, stock availability, seasonal fluctuations in demand, or from any other unseen factor.

Website Images and Content

- Please note that all the website content is owned by us or our licensors and is protected by applicable intellectual property laws.

- All digital product images on the website are for illustration purposes only. Colours and shades may vary slightly from the actual physical product in some cases.

- All the content, material and compilations used to create or support this website, including text, logo, pictures, graphics etc, are reserved by Office Plan or its Licensors.

- Any use of the website, software, and accompanying image or documentation you download from our website is subject to these terms & conditions.

- All weights and dimensions mentioned on the product page are quite accurate. But few of those may be approximate to give you a general idea of the product.

- We do not guarantee that the website, or any content here, will be continuously available or will be fully error-free. We can change or remove it without any prior notice.

- We endeavour to ensure that every product description on our website is easy to understand and up to date, for which we rely on the information provided by our suppliers. However, we reserve the right to correct any inaccuracy when found.

- You must not reproduce, modify, distribute, publish, or create derivative works from the website content without our prior written permission.

- As a registered user, it is your sole responsibility to maintain the confidentiality and security of your account.

- You do not need to register a user account to access and browse the website.

Freight Insurance Conditions

- Customers who have paid extra for freight insurance have to notify us within 2 days from the date of receipt of goods of any damage or missing items.

- Customers must write on delivery dockets before signing off, stating any visible signs of a torn, damaged carton or damaged goods.

- Photo evidence is required for all claims, as this is a valid requirement from the supplier to decide on any claim.

- Claims after the 2 days cannot be accepted or compensated, and items will be deemed as received in good order.